Monday, June 23, 2014
Sunday, February 2, 2014
Room Service
We have been here two weeks. Two weeks of PICU,and so far one day of regular floor room. If you seen/read the last post, you know about the cafeteria and the run in with his first order of room service. This just gets better and better each day. (Sarcasuim implied)
Since being forced to call room service for meals; it hasn't gotten any better. First, room service menu doesn't match room menus anywhere in this place. Everytime we (my son or I) call to place the order, we have to spend an extra ten minutes just to make the food service operator take the order as given. Operator at breakfast will let him order bacon,but the operator at lunch and dinner won't. Operator at lunch will let him order an extra salad,( Salad do not count in a diabetic diet) but the dinner won't.
Right now, because we could not order me something to eat via room service, (So done paying money here) I'm on my way to the money vacuum that is the cafeteria here. I have to hurry to get there if I wish to buy anything. This place even locks down the drink station.
Since being forced to call room service for meals; it hasn't gotten any better. First, room service menu doesn't match room menus anywhere in this place. Everytime we (my son or I) call to place the order, we have to spend an extra ten minutes just to make the food service operator take the order as given. Operator at breakfast will let him order bacon,but the operator at lunch and dinner won't. Operator at lunch will let him order an extra salad,( Salad do not count in a diabetic diet) but the dinner won't.
Right now, because we could not order me something to eat via room service, (So done paying money here) I'm on my way to the money vacuum that is the cafeteria here. I have to hurry to get there if I wish to buy anything. This place even locks down the drink station.
Friday, January 31, 2014
Contact Us - Tulsa, OK - Saint Francis Health System
Contact Us - Tulsa, OK - Saint Francis Health System:
This is the second email. still no response other than they are working harder to get my son out of this place.
By now SOMEONE here knows I am taking an issue with the food system at St Francis Children Jail. Yes I say Jail. Because of my decent insurance that I am forced to have, my son is getting better care than he did last time. Usually, without insurance or just having SoonerCare, my kid is out of here in three days after surgery. Thank Goddess the medical team is doing well this time.
My issue is just how money hungry this hospital is that you not only over charge the patients and the families for their food here; you over charge your employees as well.
For employees at other hospitals,Their employee food discount is a lot more than $.20 to $.40 difference. An example: A meal of Cheeseburger,fries,salad,and Drink $5.63. almost ANYWHERE else. Here at St. Francis that meal is at a whapping cost of bend over without the lube $16.86. That's a $11.23 more than anywhere else. Including Casinos employee food discounts.
It seems to be the ongoing excuse here is that this is a business. You're right it is just that. A business of HEALING people. So far in that two weeks I have been a prisoner here at St Francis Children's Hospital in Tulsa,OK; I have been robbed of my entire bank account for just eating here. That's just in your cafeteria. NOW, at the request of the Mgr. John LeRoy, I have been asked to use room service.Really now.
So, it states on the St.Francis Menu, and I quote: "Nutrition and Food Services at The Children's Hospital at St Francis Hospital upholds the hospital's history of excellence through delivering the highest quality of nutrition care to all patients,visitors,physicians,and employees." Well,since the Doctors and employees don't eat in the room with the patients;I don't think the part about the room delivery in an hour involves them. However, this part in the brochure that pertains to us states this. "Don't dine alone... Your guest may wish to dine with you. Our Room Service Ambassador can accept a meal order for your guest at a cost of $7.00 for breakfast,$10.00 for lunch, and $10.00 for dinner." Nowhere does it state that the guest will be charged for the meal.
Well, I make an order for a meal,and what does my son hear from the RSA. "How would that be paid?" Obviously, my son said never mind my mom ain't paying any more money here.
How is it that this place charges the parent that is staying in the room with the child that much or at all for a meal?
This IS NOT a five star hotel!
Taken from the website:
For Visitors
The Children's Hospital at Saint Francis places no restriction on the hours you may be with your child and we encourage you to stay to provide emotional support. Immediate family and grandparents are also allowed to visit. No more than two visitors should stay in your child's room for extended periods of time. Please arrange visits by others with your nurse.
The Children's Hospital provides one sofa or chair-bed for each patient room. We ask that only one family member (must be 18 years or older) stay overnight. We ask guests who stay overnight to wear street clothes instead of night clothes and to be up before 7:00 a.m.
Kitchen and laundry services are available for families 24 hours a day. (Where is this?) A microwave, refrigerator, coffee pot and ice maker are located on the pediatric/adolescent unit, as well as a washer and dryer for minor laundry needs. Free coffee for parents and other family members is also provided.
For Patients
We know your job is a tough one - trying to keep your child healthy can be challenging and often confusing. But, The Children's Hospital at Saint Francis is here to help. Whether you need help planning what to bring for your child's hospital stay or searching for the forms needed to allow a caregiver to seek medical care for your child in an emergency, you can count on us.
When a hospital visit is necessary, be assured The Children's Hospital at Saint Francis is designed with your child in mind - a child-friendly environment that isn't frightening or intimidating; physicians and staff specially-trained to treat kids - not like tiny adults, but as special patients with their own needs and concerns.
As you can see, I do not voice my complaints without knowledge.
What is this Kitchen and laundry services? I've been here two weeks,and none of these has been offered me.
I have paid out my bank account to get any services with these. I have used the things available to me on the floors ie coffee,minifridge,and ice machine.
The R.McD's House? Nope. Though I live more than 25miles from the hospital, I don't live more than 25miles from Tulsa.
Though I and like ALL parents here WILL stay with our children, the only reason the hospital encourages it is not to give our children emotional support, but to drain our bank accounts.
'via Blog this'
This is the second email. still no response other than they are working harder to get my son out of this place.
By now SOMEONE here knows I am taking an issue with the food system at St Francis Children Jail. Yes I say Jail. Because of my decent insurance that I am forced to have, my son is getting better care than he did last time. Usually, without insurance or just having SoonerCare, my kid is out of here in three days after surgery. Thank Goddess the medical team is doing well this time.
My issue is just how money hungry this hospital is that you not only over charge the patients and the families for their food here; you over charge your employees as well.
For employees at other hospitals,Their employee food discount is a lot more than $.20 to $.40 difference. An example: A meal of Cheeseburger,fries,salad,and Drink $5.63. almost ANYWHERE else. Here at St. Francis that meal is at a whapping cost of bend over without the lube $16.86. That's a $11.23 more than anywhere else. Including Casinos employee food discounts.
It seems to be the ongoing excuse here is that this is a business. You're right it is just that. A business of HEALING people. So far in that two weeks I have been a prisoner here at St Francis Children's Hospital in Tulsa,OK; I have been robbed of my entire bank account for just eating here. That's just in your cafeteria. NOW, at the request of the Mgr. John LeRoy, I have been asked to use room service.Really now.
So, it states on the St.Francis Menu, and I quote: "Nutrition and Food Services at The Children's Hospital at St Francis Hospital upholds the hospital's history of excellence through delivering the highest quality of nutrition care to all patients,visitors,physicians,and employees." Well,since the Doctors and employees don't eat in the room with the patients;I don't think the part about the room delivery in an hour involves them. However, this part in the brochure that pertains to us states this. "Don't dine alone... Your guest may wish to dine with you. Our Room Service Ambassador can accept a meal order for your guest at a cost of $7.00 for breakfast,$10.00 for lunch, and $10.00 for dinner." Nowhere does it state that the guest will be charged for the meal.
Well, I make an order for a meal,and what does my son hear from the RSA. "How would that be paid?" Obviously, my son said never mind my mom ain't paying any more money here.
How is it that this place charges the parent that is staying in the room with the child that much or at all for a meal?
This IS NOT a five star hotel!
Taken from the website:
For Visitors
The Children's Hospital at Saint Francis places no restriction on the hours you may be with your child and we encourage you to stay to provide emotional support. Immediate family and grandparents are also allowed to visit. No more than two visitors should stay in your child's room for extended periods of time. Please arrange visits by others with your nurse.
The Children's Hospital provides one sofa or chair-bed for each patient room. We ask that only one family member (must be 18 years or older) stay overnight. We ask guests who stay overnight to wear street clothes instead of night clothes and to be up before 7:00 a.m.
Kitchen and laundry services are available for families 24 hours a day. (Where is this?) A microwave, refrigerator, coffee pot and ice maker are located on the pediatric/adolescent unit, as well as a washer and dryer for minor laundry needs. Free coffee for parents and other family members is also provided.
For Patients
We know your job is a tough one - trying to keep your child healthy can be challenging and often confusing. But, The Children's Hospital at Saint Francis is here to help. Whether you need help planning what to bring for your child's hospital stay or searching for the forms needed to allow a caregiver to seek medical care for your child in an emergency, you can count on us.
When a hospital visit is necessary, be assured The Children's Hospital at Saint Francis is designed with your child in mind - a child-friendly environment that isn't frightening or intimidating; physicians and staff specially-trained to treat kids - not like tiny adults, but as special patients with their own needs and concerns.
As you can see, I do not voice my complaints without knowledge.
What is this Kitchen and laundry services? I've been here two weeks,and none of these has been offered me.
I have paid out my bank account to get any services with these. I have used the things available to me on the floors ie coffee,minifridge,and ice machine.
The R.McD's House? Nope. Though I live more than 25miles from the hospital, I don't live more than 25miles from Tulsa.
Though I and like ALL parents here WILL stay with our children, the only reason the hospital encourages it is not to give our children emotional support, but to drain our bank accounts.
'via Blog this'
Wednesday, January 29, 2014
This is the email I sent
I have for the last week had the misfortune of having to buy my food from the cafeteria in this hospital. As I have told John, this is the worst food in a health care facility. Your burger grill is mediocre at best. A $5 burger should have a taste. You buns should be toasted. (No not one of the five burgers I had have either.) At the cost of $5 for just the burger, and the poor quality of them, I opted not to try anything else from there. (The fries looked soggy. The chicken wings appeared under cooked as did the strips.)
Just so you know I am REALLY complaining about the food first and foremost. Let's have a talk about the FREE panda meals. How can they be called Ham or Turkey when there is virtually no meat on them. ( I saw the same issue at the Sub station.)The tomatoes in both the Panda meals and in the cafeteria were not firm. The only thing in the cafeteria that was good is the ice cream. (Down side to this is the cost quantity, but that's a given anywhere.)However, We pay $4 for 4oz? NOT a pleasing deal.
I've voiced these complaints to anyone that will listen. I have been stonewalled by the Managment in the Food Court. I even spoke to John LeRoy. Though he sent a small I'm sorry we suck package,and was a nice man, he like others only heard me complaining about the cost.
If that is all that is going to be heard, I will voice a complaint about that. There is only a $.20 to $.40 difference between Employee and visitor. I truly feel sorry for the employees there. I mean the food is worst than school food, and they have to pay that. The patients and/or visitors cost are even worse. As I have told Mr.LeRoy, for what we are charged for everything in this hospital, there should be better food.
Please tell Mr LeRoy, for the Hospital soup Potatoes and Leeks, omit all salt. Leeks has a high enough salt content that no added salt is needed. If you soak the Leeks before you cut them, you will remove not only the dirt between the leaves; you will cut the natural salt by 1/3.
Subscribe to:
Posts (Atom)